Can I change my shipping address after my order has been placed?
The shipping address cannot be changed after the order has been placed. If you would like to return your order, please visit our Returns and Refunds page.
Can I cancel an order once the order has been placed?
We cannot cancel or alter your order once it is placed. If you wish to initiate a return, please wait until you receive the shipment then head to our Returns and Refunds page.
Can I add items to an existing order?
Items cannot be added to an existing order that has been confirmed. Your order is confirmed once you have completed the checkout stage and sent a confirmation number. If you would like to order additional items, you are welcome to place a new order online.
Which countries does Arc'teryx ship to?
We may not be able to deliver to some regions listed above due to shipping restrictions.
We are unable to deliver to: Büsingen am Hochrhein, Helgoland, Féroé Islands, Greenland, Åland, Campione d’Italia, Livigno, SanMarino, The Italian waters of Lake Lugano, Vatican, Jan Mayen, Andorra, Canaries Islands, Ceuta, Melilla, Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten, Guadeloupe, Martinique, Guyana, Mayotte, Reunion, Nouvelle-Caldedonia, French Polynesia, Saint-Pierre-et-Miquelon, Saint Barthelemy, Saint-Martin, French Southern & Antarctic Lands, Wallis et Futuna, Monaco, Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands, Mexico, Hong Kong, United Arab Emirates, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Portugal, and Northern Ireland.
Can my order be shipped to a military address?
We can ship your order to a military base address but we may have to use a different carrier which can increase the delivery time of your order beyond our standard shipping timeline. Additionally, shipping to a military address may reduce visibility when tracking your package.
How much tax will I have to pay?
All applicable taxes will be applied based on the country or region that your order is being shipped to.