ORDERS
Do you offer exchanges?
We do not offer exchanges for purchases on arcteryx.com. If you’d like to find your way into a new product, the easiest option is to return your recent purchase within 30 days and place a new order for the one you’d like.
Visit our Returns & Refunds page to start the return process.
Why was my order cancelled?
Cancelling an order is the last thing we want to do, but it may be necessary due to some of these common reasons.
- The item is out of stock
- Discrepancy in billing information
- Policy breach*
*Arc’teryx does not support Bulk Purchasing or Freight Forwarding. Orders outside of these policies may be cancelled without notification.
In the event your order is cancelled, you will not be charged, and any charges pending will be cancelled as well.
Do you offer price adjustments?
Online and in-store purchases are not eligible for price adjustments.
Do I need to set up an account to place an order?
An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out next time.
PRODUCT
Where can I buy Arc'teryx products?
Arc’teryx products are available directly through our website or from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores.
Our product pages will let you know if the item is an online exclusive or if it’s available at a nearby Arc’teryx brand store. You can also use our Find a Store feature to see the closest location where the item is sold.
How can I get an Arc'teryx sticker?
Arc’teryx is committed to reducing our impact on the planet, setting ambitious Science-Based Targets and working towards a circular economy. This means reducing waste and use of excess materials. To this end, we recently made the decision to remove Arc’teryx stickers from online orders, in line with our climate impact goals and ongoing commitment to sustainability.
How can I find out which size will fit me best?
General sizing information for Arc’teryx products is included on our Sizing Charts page.
Can I carry electronic items in my GORE-TEX garment?
Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.
We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. We do not recommend keeping items in your pockets that may be damaged by moisture. Arc’teryx is not responsible for any damage to electronic devices or personal equipment.
How can I get access to the Arc’teryx Professional Use products?
The Arc’teryx Professional Program provides specialized gear designed for individuals involved in professions dedicated to outdoor recreation safety, mentorship, conservation, and access.
To find out more, please visit our Pro Program page.
How do I recognize a counterfeit?
In order to benefit from the best performance of an Arc’teryx product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets Arc’teryx apart.
What is PFAS?
PFAS stands for per- and Polyfluoroalkyl Substances. PFAS is the umbrella term for a family of chemicals that have historically been used for a wide variety of purposes, including waterproofing, in the outdoor industry.
What are we doing to phase PFAS out of our product line?
Arc’teryx is committed to ensuring our products comply with all applicable laws and regulations. We’re working to remove intentionally added PFAS from the entire Arc’teryx product line by the end of 2025, transitioning to our newest GORE-TEX material with an ePE membrane that keeps you dry without PFAS. Learn more.
PAYMENT
Where can I buy Arc'teryx products?
Arc’teryx products are available directly through our website or from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores.
Our product pages will let you know if the item is an online exclusive or if it’s available at a nearby Arc’teryx brand store. You can also use our Find a Store feature to see the closest location where the item is sold.
How can I get an Arc'teryx sticker?
Arc’teryx is committed to reducing our impact on the planet, setting ambitious Science-Based Targets and working towards a circular economy. This means reducing waste and use of excess materials. To this end, we recently made the decision to remove Arc’teryx stickers from online orders, in line with our climate impact goals and ongoing commitment to sustainability.
How can I find out which size will fit me best?
General sizing information for Arc’teryx products is included on our Sizing Charts page.
Can I carry electronic items in my GORE-TEX garment?
Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.
We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. We do not recommend keeping items in your pockets that may be damaged by moisture. Arc’teryx is not responsible for any damage to electronic devices or personal equipment.
How can I get access to the Arc’teryx Professional Use products?
The Arc’teryx Professional Program provides specialized gear designed for individuals involved in professions dedicated to outdoor recreation safety, mentorship, conservation, and access.
To find out more, please visit our Pro Program page.
How do I recognize a counterfeit?
In order to benefit from the best performance of an Arc’teryx product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets Arc’teryx apart.
What is PFAS?
PFAS stands for per- and Polyfluoroalkyl Substances. PFAS is the umbrella term for a family of chemicals that have historically been used for a wide variety of purposes, including waterproofing, in the outdoor industry.
What are we doing to phase PFAS out of our product line?
Arc’teryx is committed to ensuring our products comply with all applicable laws and regulations. We’re working to remove intentionally added PFAS from the entire Arc’teryx product line by the end of 2025, transitioning to our newest GORE-TEX material with an ePE membrane that keeps you dry without PFAS. Learn more.
COMPANY
What is the Arc'teryx Bulk Buying and Reselling policy?
Arc’teryx does not support Bulk purchases or Reselling. Product purchased at Arc’teryx Brand Stores, Outlets, Partner stores, and on Arc’teryx Websites is intended for personal, non-commercial use. Arc’teryx reserves the right to limit the quantities of items purchased per person, per household, or per order. These restrictions may be applicable to purchases made by the same person(s), household group, credit card or other forms of payment. Arc’teryx reserves the right to limit the quantities of items returned per person, per household, or per order. These restrictions may be applicable to returns made by the same person(s), household, group, credit card or other forms of payment.
We define ‘bulk purchase’ as an order in excess of $3000, more than 4 items of the same product or repeat purchase pattern, which may represent more than normal personal use. We define ‘reselling’ as a purchase intended to be sold to another person or business.
Our brand reputation is built on quality and craftsmanship, making sure you have the best product to perform in the harshest conditions. We strive for all our customers to receive expert honest advice from our trained staff, and as our customer you should expect the same from your location of purchase.
We are aware some unlicensed resellers operate in various locations around the globe. We are working hard with various governmental agencies to shut them down. These unauthorized resellers or grey market resellers not only risk selling fake or counterfeit product, they may put you at risk if the product fails in extreme conditions. In addition, resellers create an unfair marketplace and jeopardizes our relationship with our global partners. Individuals or companies who engage in unauthorized reselling of Arc’teryx product risk legal action for unauthorized use our trademarks, copyrighted materials, and/or other intellectual property.
Arc’teryx is not able to honor warranty claims or provide repair services on product deemed to be fake or counterfeit acquired through unauthorized resellers.
How does Arc'teryx approach issues of social and environmental responsibility?
Arc’teryx is part of the Amer Sports Group, a global collection of technically-advanced apparel and equipment brands. Arc’teryx and its factories strive to meet or exceed standards of social and environmental responsibility as outlined by our parent company.
Learn more about our Environmental Policy at Arc’teryx, and the Responsibility Commitments from our parent company Amer Sports.
How can I verify if an email from Arc'teryx is legitimate?
Official communications from Arc’teryx will always come from a verified email address ending in @arcteryx.com. Please contact us if you have been affected by unauthorized communications. Thank you for helping us maintain a safe and secure community.